ITIL: Understanding and Using IT Service Management

ITIL: Understanding and Using IT Service Management,  Summary: ITIL is often wrongly described as ‘IT governance’ – in fact, on its own, it certainly isn’t this.  It is a collection of best practices that helps companies implement an IT Service Management culture.  However, its growing popularity reflects the substantial impact it can make on a… Continue reading ITIL: Understanding and Using IT Service Management